Privacy Policy

1. Who we are

EximTradeIntel ("we", "us") operates eximtradeintel.com, a trade intelligence platform. This policy explains what personal information we collect from visitors and account holders, why we collect it and the choices you have. Questions can be sent to info@eximtradeintel.com.

2. Information we collect

When you create an account we store your name, email address, company, phone number, country and a hashed password. When you contact us we keep the message and the details you provide. When you buy a plan, our payment providers process your card or bank details; we receive only a confirmation, the amount and a transaction reference. We also record the time, IP address and approximate location of sign-ins to protect accounts from misuse.

3. Usage data and cookies

We use a session cookie to keep you signed in and a preference cookie for interface settings. With your consent settings we may run analytics tools such as Google Analytics and Microsoft Clarity, which set their own cookies and collect page views, device type and interaction data in aggregate. You can block cookies in your browser; the platform will still work but you may need to sign in more often.

4. How we use information

To provide and secure the service, to process orders and issue invoices, to answer support requests, to send service notices such as plan expiry, and, if you subscribed, to send occasional product updates from which you can unsubscribe at any time. We do not sell personal information.

5. Trade records

The shipment and company records on the platform are compiled from public trade filings, official statistics and business registries. They describe commercial entities and their trading activity. If you believe a record identifies you personally and should be corrected or removed, contact us and we will review it.

6. Sharing

We share information only with providers who help us run the service: hosting, email delivery, payment processing and analytics. Each is bound by contract to use the data solely on our instructions. We may disclose information if required by law or to protect our rights.

7. Retention and security

Account data is kept for as long as the account exists and for a reasonable period afterwards for legal and accounting purposes. Data is stored on servers with access controls, encrypted in transit, and passwords are stored only as salted hashes.

8. Your rights

You can access, correct or delete your account information from the account page or by emailing us. You can object to marketing at any time. Where local law provides additional rights, such as data portability or the right to lodge a complaint with a supervisory authority, we will honour them.

9. Changes

We may update this policy as the service evolves. Material changes will be announced on the site or by email to account holders.