Refund & Cancellation Policy

1. Summary

Plans on EximTradeIntel give immediate access to a digital database. Because that access cannot be returned once it has been granted, all purchases are final once a plan is activated on your account. The only refundable situation is a cancellation before activation, described below.

2. Cancellation before activation

If you have paid for a plan and it has not yet been activated, you may cancel and receive a full refund. Email info@eximtradeintel.com from the email address on the order and quote the order number. Plans are normally activated within a few hours of payment confirmation, so please write to us promptly.

3. No refunds after activation

Once a plan is active you have full access to the dataset, company contact fields and export credits for the whole plan period. From that moment the purchase is non-refundable, in whole or in part, including in these cases.

• You did not use, or only partly used, the plan or its export credits.
• You no longer need the data, changed your requirements, or bought the wrong plan length.
• A specific company, shipment or market you were looking for is not present in the database.
• The plan period ends with unused credits remaining.

We encourage every customer to use the free account, which includes unlimited searches, to confirm that the data meets their needs before buying a plan. You can also ask us for a coverage check on any product, HS code or country before you pay.

4. Custom and full-history extracts

Data extracts are prepared to order. The scope, record count and price are confirmed with you in writing before work begins, and the extract is non-refundable once delivered.

5. Duplicate or failed payments

If you were charged twice for the same order, or a payment was deducted but no order was created, contact us with the transaction reference and the duplicate or failed amount will be refunded in full.

6. Service problems

If a fault on our side prevents you from accessing the platform for a sustained period during your plan, we will extend the plan by the time lost. Such extensions are provided in place of, not in addition to, a refund.

7. Free accounts

Free accounts and starter credits carry no charge and are not eligible for refunds.

8. How refunds are paid

Approved refunds go back to the original payment method. Card, UPI and Razorpay refunds usually appear within 5 to 10 business days. PayPal and bank transfers can take a little longer depending on the banks involved.

9. Contact

Refund and cancellation requests: info@eximtradeintel.com. Include the order number and the email address on the account. We reply within one business day.