Refund Policy
Last updated September 2026
Before activation
If you have paid for a plan but it has not yet been activated on your account, you can cancel for a full refund. Write to info@eximtradeintel.com from the email address on the order and quote the order number.
After activation
Once a plan is active you have access to the full dataset and contact fields, so refunds are reviewed case by case. If you have used few or no export credits and contact us within seven days of activation, we will normally refund the unused portion of the plan. If a technical problem on our side prevented you from using the service, we will refund or extend the plan, whichever you prefer.
Custom extracts
Custom or full-history data extracts are prepared to order and are not refundable once delivered. Before we prepare an extract we confirm the scope, record counts and price with you in writing.
Free accounts
Free accounts and starter credits carry no charge and are not eligible for refunds.
Timelines
Approved refunds are issued to the original payment method. Razorpay and PayPal refunds usually appear within five to ten business days; bank transfers can take a little longer depending on the banks involved.
How to ask
Email us with the order number, the email address on the account and a short note on the reason. We reply within one business day.